What the official order page states
The UK order page makes a small number of plain statements, and these are the ones worth knowing:
- A customer count of over 50,000, in the shop's words "50,000 + customers already preceded you".
- A 14-day money-back guarantee, with a full refund for unopened products.
- The 3-month pack of three jars is the bestseller: "7 out of 10 choose" it. The 2-month pack is called "the most economical option".
- The capsules are made in the Netherlands, and the page shows an ISO 17025:2017 certification mark.
- Payment is described as "100% secure thanks to 256-bit SSL encryption".
- Delivery is quoted at 3–5 working days.
50,000 + customers already preceded you
Prices for the three packs, plus delivery at £4.30, are shown on the order page and on our Vitanova capsules overview before you commit to anything.
Vitanova reviews: what people ask first
Most searches for Vitanova reviews come down to the same handful of worries. Is the shop real? What exactly is in the capsule? How much will the whole order cost, delivery included? And if it isn't for me, can I get my money back without a fight?
We answer each of these below from the shop's own pages: the order form, its FAQ, the ingredients list and its shipping and returns policy. For the formula, the price ladder and how to take the capsules, start with our overview of Vitanova capsules.
Vitanova weight loss reviews: why there are no quotes here
On some of its other country pages the shop prints customer comments, and those talk about appetite and weight. The British order page has none. We won't make up testimonials, award stars or borrow comments from elsewhere and pass them off as British ones, so you will not find any on this site.
What we can tell you honestly: the maker describes Vitanova only as a daily supplement made with selected natural ingredients to support everyday wellbeing as part of a balanced routine. It does not promise a figure on the scales. Anyone who tells you otherwise is speaking for themselves, not for the shop.
Returns and refunds, step by step
The shop's shipping and returns policy is more detailed than most, and it is on the buyer's side in several places. In short:
- You have 14 days from the day the parcel arrives to change your mind, with no reason needed. What counts is the date you send your notice.
- Sealed jars only: for hygiene reasons a jar that has been opened can't go back, but any jar with its seal intact can. Bought three and opened one? Return the other two.
- Tell the shop first by email with your order number, your name and the items you are returning. They reply within one business day with instructions.
- Send proof of postage and the refund starts then; you don't wait for the parcel to land. The money goes back to the card you paid with, without any fee.
- From the UK, ask before posting: the shop says it sometimes refunds without needing the goods back, and if it does want them, the parcel needs a customs label marked as returned goods.
Vitanova reviews complaints: how problems are handled
If something goes wrong, complaints go to customer service by email. The shop promises to acknowledge them within one business day and to give a full answer within 14 days. The team works Monday to Friday, 9:00 to 17:00 Central European Time.
Parcel not arrived? If nothing turns up within 10 business days of dispatch, contact the shop and it will open a trace with the carrier. If the carrier confirms the parcel is lost, you choose between a replacement and a full refund. And if it still hasn't been delivered 30 days after dispatch, you get that choice without waiting for the trace.
Damaged or wrong item? Send a photo of the product, the outer box and the shipping label. The shop then sends a replacement at its own cost, or refunds the goods plus the delivery you paid if you prefer.
Want to cancel? Use the "Cancel order" form on the official shop or email customer service. The sooner you ask, the easier it is, ideally before the order has been packed.
Vitanova reviews and complaints: FAQ
Is Vitanova a scam?
Nothing we have found points that way. Behind the shop stands a limited company registered in England, whose name and number we print on our legal notice page. Prices and the delivery charge are visible before payment, cards are processed securely, and sealed jars can be sent back within 14 days for a refund.
Why are there no star ratings for Vitanova on this site?
Because the UK order page shows no rating and no customer comments, and we don't invent them. We would rather tell you what the shop actually states.
Can I get a refund if I have opened a jar?
The money-back guarantee covers unopened products, so an opened jar can't be returned for a change of mind. Any jar still sealed can. Faulty or damaged goods are a separate matter and are replaced or refunded.
How quickly will I get my money back?
The shop refunds within 14 days of hearing that you want to withdraw, and usually as soon as you send proof that the parcel is on its way back. The refund goes to your original card.
Who do I contact with a complaint?
Email the shop's customer service. You will get an acknowledgement within one business day and a full reply within 14 days.
Where can I see the price and ingredients?
Both are on our Vitanova capsules page: the full formula with amounts per capsule, and the price for one, two or three jars.
Order with the guarantee in place
Every order through the official shop carries the 14-day money-back guarantee on unopened jars, a tracked parcel and card payment over a secure connection.
Go to the official order page1, 2 or 3 jars · 14-day guarantee